Refund Policy

Effective Date: 16 Jan 2026

Welcome to Koeperasi Khazanah Usahawan (Ko-Khawan) Berhad (“Ko-Khawan”). This Refund Policy outlines the terms and conditions governing refunds ONLY related to the use of the Ko-Khawan’s related services.

This refund policy does not apply to any transactions or dealings not processed through Ko-Khawan and shall be governed by its own set of terms and conditions.

1. General Policy

Ko-Khawan primarily serves as an informational and member-access platform for its members to view savings information, updates, contribution records, and related member services.

2. Non-Refundable Transactions

Unless otherwise stated and approved by Ko-Khawan, all fees and payments processed through KKW, are generally non-refundable until upon termination/exit as Member.

3. Refund Eligibility

Refund requests may only be considered under the following circumstances:

Duplicate payment or accidental duplicate transaction
Incorrect transaction amount caused by system error
Unauthorized transaction subject to verification
Technical issues resulting in unsuccessful transaction processing but payment deduction occurred

All refund requests are subject to review and approval by Ko-Khawan and/or the relevant payment provider.

4. Refund Request Process

To request for a refund, members must contact Ko-Khawan administration or support team and submit form with the following details:

Full name
Registered mobile number or member ID
Transaction reference number
Date and amount of transaction
Reason for refund request
Supporting documents or payment proof (if applicable)

Incomplete requests may result in delays or rejection.

5. Refund Processing Time

Approved refunds may take approximately 7 to 14 business days to be processed, depending on the payment channel, financial institution, or internal verification process.

Processing timelines may vary and are not guaranteed.

6. Right to Reject Refunds

Ko-Khawan or the payment provider reserves the right to reject refund request that:

Violate Ko-Khawan’spolicies
Contain incomplete or inaccurate information
Are suspected to involve fraud, abuse, or unauthorized activity
Relate to incompleteand unvalid transactions

7. Changes to This Refund Policy

Ko-Khawan may update or revise this Refund Policy from time to time without prior notice. Continued use of the platform after updates constitutes acceptance of the revised policy.

8. Contact Us

For refund-related inquiries, please contact:

Email: [email protected]